FAQ

Frequently Asked Questions (FAQ)

Where do you ship?

We ship to most countries worldwide. Shipping availability may be limited due to regulations related to batteries and electronic components.

How long does shipping take?

Processing time is 1–3 business days.
Estimated delivery:

• US & Europe: 7–15 business days

• Other countries: 10–20 business days

Will I receive tracking information?

Yes. Tracking details will be sent by email once your order is shipped.

Are customs duties or taxes included?

No. Customs duties, taxes, or import fees are not included and are the responsibility of the customer.

How does the heated jacket work?

The jacket uses a built-in heating system powered by a rechargeable battery. Please follow all usage instructions carefully.

Is the heated jacket safe to use?

The product is designed for everyday use when used properly.
Do not use while sleeping or charging.
This product is not intended for medical or therapeutic use.

Can I wash the heated jacket?

Yes, only according to the provided care instructions. Improper washing may damage heating components.

What is your return policy?

Returns or refunds can be requested within 14 days of delivery if the item meets our return conditions.

How can I contact customer support?

Email us at support@venstas.org.
We respond within 24 hours on business days.